Who we are

True Value Rental is an equipment rental franchise operating through over 300 locations, primarily as rental departments within True Value hardware stores and as standalone rental centers serving contractors, homeowners, event planners, and businesses. As part of the True Value Company cooperative system, True Value Rental provides members with access to comprehensive rental programs including equipment procurement, inventory management systems, rental software platforms, training, and operational support designed to help retailers add profitable rental revenue streams to their businesses. True Value Rental locations offer diverse rental categories including construction and contractor equipment, lawn and garden tools, party and event supplies, homeowner equipment, automotive tools, and seasonal items that address both professional and consumer rental needs. The rental business model generates recurring revenue through daily, weekly, and monthly rental periods, equipment delivery and pickup services, and damage waiver programs, creating multiple income opportunities from a single equipment investment. True Value Rental emphasizes convenience, equipment quality, customer service, and local availability, positioning franchisees as go-to resources for temporary equipment needs that customers prefer to rent rather than purchase.

Why choose True Value?

True Value Rental offers franchisees and True Value hardware store members an opportunity to add high-margin rental revenue to existing retail operations or establish standalone rental centers with the support of an established cooperative system. The brand provides members with comprehensive rental programs including equipment sourcing and purchasing guidance, vendor relationships for rental equipment at competitive pricing, proprietary rental management software that handles reservations, contracts, inventory tracking, and maintenance scheduling, and operational systems refined through decades of rental industry experience. Franchisees and members benefit from True Value's national brand recognition, established customer base through affiliated hardware stores, and purchasing power that enables competitive equipment acquisition costs and operational efficiency. True Value Rental's diverse equipment categories create multiple revenue streams serving different customer segments from contractors needing specialized tools to homeowners tackling weekend projects to event planners requiring party supplies, providing income stability across seasons and economic conditions. The rental model generates strong return on investment as equipment can be rented multiple times over its useful life, with proper maintenance programs and damage waiver fees protecting asset values and profitability. With established vendor relationships, comprehensive training programs, rental management technology, marketing support, and operational consulting from experienced rental industry professionals, True Value Rental provides members with the resources needed to build profitable rental operations that complement retail hardware sales or operate as standalone rental businesses.

Who we're looking for

The ideal True Value Rental franchisee or member is an existing True Value hardware store owner seeking to add rental revenue to their operations, an independent equipment rental operator looking to affiliate with an established brand, or an entrepreneur ready to enter the equipment rental business with cooperative support. Candidates should possess strong customer service orientation, organizational skills to manage rental inventory and scheduling, and mechanical aptitude or willingness to maintain equipment and troubleshoot operational issues. Prior experience in equipment rental, hardware retail, or tool and equipment sales is beneficial but not required—True Value Rental provides comprehensive training on rental operations, equipment maintenance, customer service, and business management. The brand seeks individuals who understand their local market needs, can identify equipment categories with strong rental demand, and are committed to maintaining quality equipment, implementing proper maintenance programs, and delivering reliable service that builds customer trust and repeat business. True Value Rental members should be prepared to invest in rental inventory appropriate to their market, implement rental management systems and procedures, train staff on equipment operation and customer service protocols, and actively market rental services to contractors, homeowners, businesses, and event planners. Financially qualified candidates with $100,000 in liquid capital and $300,000 net worth who are ready to add rental operations to existing hardware stores or establish standalone rental centers within the True Value cooperative system are encouraged to explore True Value Rental membership opportunities in available markets.

Training and Support

True Value Rental provides members with comprehensive training and ongoing support designed to prepare them for all aspects of equipment rental operations, whether adding rental departments to existing hardware stores or establishing standalone rental centers. New members participate in initial training programs covering equipment rental industry fundamentals, rental categories and equipment types, rental management software operation and workflows, equipment maintenance and repair procedures, safety protocols and customer equipment orientation, rental contracts and liability management, damage waiver programs and revenue optimization, pricing strategies for daily, weekly, and monthly rentals, inventory management and equipment utilization tracking, customer service best practices for rental operations, and marketing strategies to build rental awareness and customer acquisition. Training combines instructional content with hands-on equipment familiarization and rental software practice to ensure members understand operational procedures and customer service standards before launching rental operations. Beyond initial training, True Value Rental members receive ongoing support from dedicated rental specialists who provide guidance on equipment selection and purchasing based on local market needs, rental program optimization, equipment maintenance programs, and operational troubleshooting. True Value provides members with proprietary rental management software that streamlines reservation booking, rental contracts, inventory tracking, equipment maintenance scheduling, and financial reporting specific to rental operations. Members benefit from established vendor relationships for equipment procurement at competitive pricing, access to replacement parts and service support, and periodic equipment evaluations to help optimize inventory mix and utilization rates. True Value Rental provides marketing materials and strategies for promoting rental services to contractors, homeowners, event planners, and businesses, along with seasonal program recommendations that capitalize on peak rental demand periods. Ongoing support includes operational best practices documentation, peer networking opportunities with experienced rental members, periodic training updates on new equipment categories and industry trends, and business consulting on rental pricing optimization, inventory planning, and profitability improvement to help members build successful rental operations that generate strong returns on equipment investments while serving essential temporary equipment needs within their communities as part of the True Value cooperative system.